Breaking the Burnout Cycle
What Coaching 1,000 Healthcare Workers Taught Us
Frontline healthcare workers dedicate their lives to taking care of others. At EZRA we asked: who's taking care of them?
Executive Summary
$4.6B
100,000
17%-30%
Estimated cost of burnout annually
Estimated cost of burnout annually
Estimated cost of burnout annually
OUR SOLUTION
The Gift of Coaching
To start redressing the balance, EZRA partnered with world-renowned experts to create the Gift of Coaching. This program offered 1,000 frontline healthcare workers three months of free one-on-one coaching support to help navigate the unique stresses and challenges they face.
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“Coaching is different—it’s personal, forward-thinking, and action-oriented. Just having the time to gain clarity amid the demands was powerful.”
— Ainsley Keller, EZRA Coach
Behavioral Science that Works
We delivered seven evidence-based behavioral nudges, purpose-built for healthcare settings. Each targeted core challenges like compassion fatigue, decision fatigue, and emotional regulation—grounded in rigorous healthcare psychology research.
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"I've realized I can only control my actions and purpose. Stressing over uncertainty is wasted energy with undue stress." — Family Nurse Practitioner
Intelligent Support from Cai, Your AI Coaching Partner
Between sessions, participants had 24/7 access to Cai—an intelligent, always-on coaching partner tailored for healthcare professionals. Cai offered real-time guidance on shift management, stress from patient interactions, and emotional resilience—when it was needed most.
BURNOUT ELIMINATED
$4.6B
100%
100% of high burnout risk eliminated during coaching period.
OPTIMISM RESTORED
IMPACT LASTED
33%
73%
33%increase in feelings of optimism about the future during coaching period
73% actively apply skills and knowledge from coaching 3 months down the line
Healthcare is under strain—46% of workers report frequent burnout, fueling high turnover and emotional exhaustion. EZRA’s Gift of Coaching provided tailored support to 1,000 frontline professionals, eliminating burnout risk for all high-risk participants and boosting retention to 92%. The results point to a proven, scalable solution to strengthen and sustain the healthcare workforce.
The State of Healthcare Today
$4.6B
100,000
17-30%
46%
Estimated cost of burnout annually
Shortfall of critical healthcare workers predicted by 2028
Annual nurse turnover rates in hospitals
Of employees reporting high or extreme stress
1:1 Coaching with Healthcare-Specialized Experts
We paired each of our 1,000 healthcare participants with ICF-certified coaches who truly understood their world. These coaches were specialists who understood the unique pressures of clinical environments, the weight of patient care decisions, and the emotional toll of healthcare work.
Proven Impact, Measured Change with EZRA Measure
We used EZRA MEASURE to track real change across 36 core behaviors—before, during, and after coaching. With 180° and 360° manager feedback, we captured visible team-wide impact. The result?
A 44% sustained drop in burnout risk and 73% of participants still using their skills three months later—proof that lasting transformation is measurable.
Data Tells the Story
Retention That Defies the Odds*
High Burnout Risk Eliminated
Overall Burnout Risk Reduction
Sustained Impact (3 months later)
92%
100%
63%
44%
Our data told a clear story: coaching drives lasting positive changes in the face of continuing difficult circumstances, increasing frontline healthcare worker's capacity for sustainable caregiving. Coaching allowed healthcare workers to reclaim, recharge and renew their purpose.
Support your healthcare workers—because their well-being powers patient outcomes.
*92% stayed—vs. 17–30% industry turnover.
100% of high burnout risk eliminated during coaching period.
33% increase in feelings of optimism about the future during coaching period
73% actively apply skills and knowledge from coaching 3 months down the line
BURNOUT ELIMINATED
OPTIMISM RESTORED
IMPACT LASTED
100%
33%
73%
The Intervention: When Medicine Meets Coaching
BURNOUT ELIMINATED
OPTIMISM RESTORED
IMPACT LASTED
100%
63%
100% of high burnout risk eliminated during coaching period.
63% decrease in overall burnout risk during the coaching period
“
“
"I am so incredibly thankful for this experience and [it] definitely aided my burnout recovery journey."
— Manager, Patient Care
33%
92%
33% increase in feelings of optimism about the future during coaching period
92% still working for same provider after 6 months
“
“
“I saw people becoming once again empowered.”
— Ainsley Keller, EZRA Coach
44%
73%
44% sustained decrease in burnout risk three months post-coaching
73% actively applied skills and knowledge from coaching three months down the line
64%
64% still regularly reflected on their coaching experience three months later
79%
79% felt able to relax and recharge after work (an 80% increase from pre-coaching levels)
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To learn how EZRA coaching can help your people thrive, get in touch with our team today.
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The Gift of Coaching
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